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| Mobile Banking is a wireless Internet-based service that allows you to do your banking safely and conveniently with your Internet capable mobile phone or PDA. With Mobile Banking, you can view your account balances, look up transactions, pay your bills, transfer funds, check rates, and locate the nearest ATM or branch. |
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| All you need is a mobile phone or PDA that can access the Internet. Then, enroll in MATT Web and you are ready for Mobile Banking. |
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| CFE Mobile Banking is just as secure as MATT Web. It uses all the same security features, such as password security and Multifactor Authentication. Additionally, Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Finally, all data that passes between the wireless gateway is encrypted using the Secure Socket Layer (SSL) layer. Overall, you are very safe with https://mobile.mycfe.com. |
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| There is no software to install, simply enter the Mobile Banking URL — https://mobile.mycfe.com — into the browser of your Internet capable mobile device and then log in the same was as you would using MATT Web using your account number and multi factor authentication password. The first time you sign in you may be prompted to answer one of your security verification questions. After you sign in successfully, you can select the actions you want to perform from the main menu. Add https://mobile.mycfe.com to your favorites list on your phone or PDA’s web browser to save time on future visits, just as you would on your computer. |
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You can access Mobile Banking from most any Internet capable mobile phone, PalmOne OS device, Apple IPhone, Pocket PC device or RIM Blackberry device.
Note: The device itself must be able to access the Internet. |
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| If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is Internet capable. Contact your mobile phone carrier to confirm that your phone is Internet capable and that the service is activated. |
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| No. Mobile Banking is free of charge. Contact your cell phone carrier to identify any charges that may apply to web browser usage on your cell phone. |
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• View Account Balance
• View Account Transaction History
• Transfer Funds Between Accounts
• Pay Bills
• View Scheduled Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment History
• View Cleared Check Images
• Locate Branches (CFE branches and Shared Branches)
• Locate ATMs |
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| Yes |
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| CFE Mobile Banking is a Wireless Application Protocol (WAP) website, which is a website designed specifically for the Internet browsers of mobile devices. This allows https://mobile.mycfe.com to be used by more devices than an applet, which is software that must be installed before use. |
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Once you are logged in to Mobile Banking:
• Select the Accounts link to display your accounts and balances.
• Select a specific account to view your more information about that account, including recent history. |
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| Due to the screen size on mobile phones, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down. When viewing your account history, you may also have to select “More History” to view older transactions. |
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To access your list of payees in Mobile Banking, you must first activate the Bill Pay service within MATT Web from a computer. After doing this, sign into Mobile Banking and go through the following steps:
• Select the Bill Pay option from the main menu. Please note that due to space limitations, payee names and information may appear truncated on your cell phone.
• Select Add Payment
• Select the Payee you want to make a payment to
• Fill in the appropriate payment information, then select “Add Payment.”
Once you have paid a bill, the payment will display in the pending payments section of the Bill Pay screen. Note: You can also make quick-payments from the Bill Pay option, if you have quick payees. |
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| To transfer funds on your phone, you will first need to set up all transfer payee information within MATT Web. To transfer funds sign into Mobile Banking and go through the following steps: • Select the Transfer option. • Select the account you would like to transfer from. • Select the account you would like to transfer to. • Fill in the amount to transfer and select Transfer. |
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To stop a check payment in Mobile Banking sign into Mobile Banking and go through the following steps:
• Select the Stop Pay option.
• Select which checking account to stop the check payment from.
• Type the starting check number.
• If there is more than one check to cancel, type the ending check number.
• Select Stop Payment. |
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| When you enter the dollar amount, only enter the numeric amount (e.g. 100 or 100.50); do not add a dollar sign. When entering dates, only use numbers (e.g. two digits for the month and two digits for the day). |
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| To locate a CFE ATM or branch from Mobile Banking, access Mobile Banking and select the Find Us link on the Home page. You will be given the following options: Locations & Hours – Displays CFE Branch Locations, other information, and a link to map of the branch CFE ATMs – Lists ATMs located at CFE branches, off-site, and McDonald’s. Shared Branch Locator – Type your Zip Code or City and State to find nearby Credit Union service centers. ATM Locator – Type your location information and click “Submit Search” to find ATMs in the US and Canada Note: You can also specifically look for No Surcharge ATMs and Deposit-accepting ATMs. |
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| You can reset your password by using the “password help” self-service feature located on our website www.mycfe.com. Or if you prefer you can contact our Member Service Center by calling 407-896-9411 or outside Orlando 1-800-771-9411, option 3 |
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| As with MATT Web, you can reset your Password by using the “password help” self-service feature located on our website www.mycfe.com or you may call our Member Service Center to reset your password. Once your password is reset, you must first specify your new password on MATT Web via your PC. For security reasons, you may not reset your new password on Mobile Banking. Once your password is reset on your PC, you may use your account number and password to immediately log in to Mobile Banking. |
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| You can access CFE’s Mobile Banking site. However, to use all the features of Mobile Banking you must have a CFE account and be enrolled in MATT Web. Click here to self enroll in MATT Web |
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| When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection" Microsoft® Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" OR "Unable to establish secure connection" To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site: http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx Download the needed file, and then synchronize your pocket PC. |
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| Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as you initially entered it. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters. |
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If you get a page cannot be displayed message, you have most likely lost your connection. Try again to establish your connection. If the problem continues, call Member Service Center at 407-896-9411 or outside Orlando
1-800-771-9411, option 3 |
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| For security reasons, the session remains open for 5 minutes of inactivity. After 5 minutes, the session ends. |
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AT&T Wireless®: Cingular Wireless Internet Common Questions
Customer Service: (800) 331-0500 |
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Sprint®: Sprint Phone User Guides & Tutorials
Customer Service: (888) 211-4727 (Sprint phones) (877) 639-8351 (Nextel phones) |
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T-Mobile®: T-Mobile's Support Site
Customer Service: (800) 937-8997 |
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Verizon Wireless®: Verizon Wireless Mobile Web Information
Customer Service: (800) 922-0204 |
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Virgin Mobile®: Virgin Mobile Help
Customer Service: (888) 322-1122 |
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Major mobile phone carriers are listed for your continence. Not an endorsement by CFE. |
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Text Message Banking is a service that sends text messages with abbreviated information indicating the account balance and/or the last three transactions for each account to your mobile device.
***This service is not currently being offered at this time with our Mobile Banking product however we may make this feature available in the future.*** |
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